Before payout

Your first withdrawal and the Slotuna Casino verification

Every licensed casino has to confirm who you are to block money laundering, and here the check takes about 31 hours.

Licensed & auditedGaming Control Board Curaçao (OGL/2015/9228/293) with iTech Labs, SIQ, and Gaming Laboratories International certification.

A clean, ready account

What you gain from a verified account

Slotuna Casino keeps the basics in one place so nothing about the check stays a mystery.

Who checks

Slotuna Casino N.V.

License

Gaming Control Board Curaçao, OGL/2015/9228/293

Typical wait

about 31 hours

Required by

your first withdrawal at the latest

Questions go to

[email protected]

Minimum age

18+

Getting through

What you gain from clean copies

Sharp images and matching names clear the check, so re-uploading is the worry you can drop.

Before you upload

Your account has a verification area holding every request in one list; open it and read each line before you upload, because missing pieces are the main cause of delays.

All four corners there?

Pick a photo ID from the list and send a colour scan where all four corners show; glare or a cropped edge sends the file back for another try.

Your name on the card

Screenshots of your payment method must match your own name as it appears on the account, since a third-party card or wallet cannot be approved.

Roughly 31 hours

Review takes roughly 31 hours, and a note lands in your mailbox when the work is done; you can keep playing while you wait, since nothing about your account freezes.

Sending papers

Which papers does the casino check?

Nothing exotic is requested, so plain, readable copies settle the check without a back-and-forth.

Photo ID

Confirmsyour name, face and date of birth

Copy showsfull page, colour, sharp, unedited

Proof of address

Confirmswhere you live in New Zealand

Copy showsyour name, full address, recent date

Payment method screenshot

Confirmsthe card or wallet is yours

Copy showsyour name, last digits, no hidden data

Check timing

When will I be asked to verify?

Four moments to expect, so a document request never catches you mid-spin.

Your age, sorted

Coming to the table means age matters, so the licence asks us to confirm you are 18 or older before real play is cleared, and a photo ID does that job.

What will they need first?

Cashing out for the first time turns play into a payout, and that is when a photo ID, a proof of address and a payment method screenshot are normally collected together.

Show us the new card

Add a card or wallet we have not seen and the new route gets matched to your name, usually through a screenshot of that method showing your details.

Raising your own ceiling

Wanting to stake more per week signals a change in play, so we ask for documents that support the higher limit before it takes effect on your account.

Source of funds and the licence

Slotuna Casino N.V. holds licence OGL/2015/9228/293 from the Gaming Control Board Curaçao, and that licence obliges us to know where money placed on the site comes from. The request is a routine anti-money-laundering step applied to players broadly, never a suggestion that you have done anything wrong.

Depending on your situation, the reviewer may look at one or more of these:

Recent payslips from your employer
Bank statement for the last months
Tax or income summary
Proof of a savings balance
Evidence of a sold asset or inheritance

A clean second upload

My bill was too old. Address papers only speak for the period they cover, and a bill issued long ago no longer shows where you live today. Send a bill dated in the last three months Pick a utility or bank letter with your name

Whole page, fully readable. A photo cropped at the edges or a glare across the text leaves a reviewer unable to read the parts that matter. Lay the page flat in plain daylight Fit all four corners in the frame

Is my old passport still fine? Once the expiry date on your ID has passed, the copy no longer proves who you are today, so it cannot be accepted. Use a valid passport or licence Send the newer document in colour

Fast answers

Checked once, then cleared for good

These answers settle the small worries that come up while your papers are with us.

Will I have to send my documents in again later on?+

No. Once our team has approved your papers, they stay on file and you will not be asked to send the same documents again for later payouts. If a detail changes, such as your address or your card, we will ask for a fresh copy of that one item only.

Which regulator licenses this casino and what is its number?+

Slotuna Casino N.V. holds licence OGL/2015/9228/293 from the Gaming Control Board Curaçao, and the company is registered there as 598433 at Heelsumstraat, Willemstad. That licence is what obliges us to run identity checks before money leaves the account.

What happens if I have changed my name since the ID was issued?+

Send the ID you hold plus a document that shows the change, so the name on your papers matches the name on your account. Our verification team will link the two and note it on your file. If the name on your payment method differs, tell us in the same message.

Why do you want to know where my money comes from?+

Source of funds is a routine licence requirement in the fight against money laundering, and every licensed operator asks it of some players. It is not an accusation and says nothing about you. A short answer about your income or savings is usually all our team needs.

Must I be checked before I can take out a win?+

Yes. Verification must be complete at the latest before your first withdrawal, and the casino may ask for it earlier, at registration or at your first deposit. Nothing is held back from you: your money stays in your balance until the check is done.

How long does the whole check take?+

Most checks are done in around 31 hours from the moment your papers reach our verification team. Clear colour scans with every corner in the frame go through fastest. If one document is unreadable, the clock restarts when the replacement arrives.